Customer Service Specialist

Job Description
Customer Care Specialist is the single point of contact for the assigned Customer account for operational issues and resolutions. Key responsibilities of this role are included:
Quote and Order Management
? Interface with Customers for Quote request or Price inquiries and approval
? Submit quotation request for pricing team approval.
? Sales order entry, order confirmation & expediting orders.
? Order change and backlog price adjustment
? Ｏn-going Backlog Management
? Shipment release and follow up
? Report and support past due backlog reduction
? NPI - follow up with PM/Plant/Finance for part master and cost setup
? Handle Sample order
? Process RMA / Goods replacement

Customer Service
? Handle customer enquiries & complaints. Investigate and work with other departments to resolve customer issues in a timely manner.
? Emails/Conference calls / Visits to Customer and TE Plants for critical delivery issues, expedition or projects.
? Work out solutions Ｏn Customer’s special requirements, such as label, Customs process, packing & etc.
? NPS/VOC/Customer Service Survey Improvement Process. Identify and work Ｏn corrective actions to recurring issues.